Online Payment, Pricing & Refund Policy
At Nirala India Parivar, we are committed to providing a secure, transparent, and convenient online payment experience for our customers. By making a payment through our website, you agree to the following terms and conditions.
1. Accepted Payment Methods
We currently accept payments through the following modes:
- Credit Cards (Visa, Mastercard, RuPay and other major card networks)
- Debit Cards (Visa, Mastercard, RuPay, Maestro and other supported cards)
- UPI
- Net Banking
- NEFT / RTGS
All payments are processed through secure and authorized payment gateways.
2. Payment Security
The security of your financial information is our priority.
- All online transactions are processed through SSL-encrypted, secure payment gateways.
- We do not store your debit card, credit card, banking credentials, or any sensitive payment information on our servers.
- Access to customer information is restricted to authorized personnel who are trained in maintaining confidentiality and data security.
3. Refund & Chargeback Policy
In the event a customer raises a chargeback or disputes a transaction with their bank or payment service provider, the following conditions shall apply:
- The customer must notify the Company within 12 hours of the successful transaction by providing complete transaction details and the reason for the dispute.
- Every refund or chargeback request shall be subject to verification and approval by the Company.
- If found valid, the refund shall be processed through the original payment gateway or any other mode deemed appropriate by the Company.
- The Company reserves the right to reject any refund request that does not comply with these terms or where the transaction is found to be genuine and duly authorized.
- Processing time for approved refunds may vary depending upon the payment gateway and the customer's bank.
4. Pricing Policy
- All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.
- Applicable taxes, government levies, statutory charges, or other fees shall be charged as per prevailing laws.
- Prices, payment methods, offers, and promotional schemes may be revised or withdrawn at the sole discretion of the Company without prior notice.
- Any booking amount or payment made through the website shall be governed by the applicable terms of the respective project, allotment, or agreement executed with the customer.
5. Limitation of Liability
The Company shall not be responsible or liable for:
- Any unauthorized use of a customer's credit card, debit card, UPI account, or banking credentials.
- Any delay, interruption, failure, or error arising from payment gateway services, banking networks, internet connectivity, or third-party payment providers.
- Any loss or damage arising from inaccurate or incomplete information provided by the customer during the payment process.
- Any disclosure of payment information caused by circumstances beyond the Company's reasonable control or as required under applicable law.
6. Contact Us
For any queries relating to online payments, pricing, refunds, or transaction-related concerns, please contact us through the contact details provided on our website. Our team will make every reasonable effort to assist you at the earliest.
By making an online payment through this website, you acknowledge that you have read, understood, and agreed to this Online Payment, Pricing & Refund Policy and the Company's Terms & Conditions.
